Frequently Asked Questions

A Certified Arborist is a highly trained tree care professional with at least three years of experience and has passed a demanding exam. This ensures they have a deep understanding of all aspects of tree care.

When you choose a Certified Arborist, you're getting the best possible tree care. We have the knowledge, skills, and passion to diagnose and treat any tree health problems, follow industry best practices and safety standards, and provide exceptional tree care services.

Our Fort Worth branch employs ISA Certified Arborists to deliver expert tree care for every project.

Yes, we carry all the proper insurance for tree care work, including workers’ compensation and full liability insurance. 

We’d rather meet in person to give an estimate than over the phone. Every situation is different, so it’s best to examine the tree(s) and surrounding area before we give you an accurate quote.

We prefer to meet you in person, but if that’s not possible, we can also do contactless, swing-by visits. We like getting to know our clients! Plus, meeting in person gives you a chance to ask any questions you may have about your trees and lets us fully explain what we suggest for your trees and the reason why.

There are a few simple ways to accept a proposal for tree work and plant health care treatments.

1. Tap the green “accept” button on your electronic proposal if you are accepting it in its entirety exactly as written.
2. Text and/or email your acceptance to your Arbor Advisor or our office.
3. Print the proposal, sign it and mail the signed document to us.
4. Print and sign the proposal, then scan it and return it to us via email.
5. Print and sign the proposal, snap a photo of the signed document and then return it via email.

If you would like any changes to the proposal, please contact us to discuss options as it may change the price and scheduling of the work.

Yes, we work through the winter. In fact, many tree maintenance projects are best done during winter dormancy. Please note, however, that just like the other times of the year, we are at the mercy of the weather. We only work when it's safe enough for our team.

If your job needs to be rescheduled, we will contact you right away and let you know.

We do our best to protect your lawn and plantings when doing tree work. And, of course, we're always careful to avoid any potential damage to structures!

Tree removal and pruning may involve lowering or dropping large pieces of heavy wood onto your lawn; as a result, minor lawn damage is inevitable. We patch minor lawn damage, such as small divots, with dirt and grass seed.

If it's something major, like large ruts or divots, we will revisit the site to come up with a plan to make it right.

Payment is due immediately upon receipt of the invoice. You will continue to receive invoices at 7-day intervals until payment is received in full.

We accept payment by check or credit card.

Payments can be made securely online or called in and done over the phone.

Checks can be given to the crew or mailed to your local branch office.

Yes, we offer some great financing options through GreenSky. You can learn more about the available financing options on our Financing page.

Yes, we do! We offer unlimited free wood chips to all our customers. We'll even deliver them for free within our normal service area.

Deliveries take place when we're doing other work in your area. We're not able to schedule delivery for a specific date or time.

Oak wilt is a deadly fungal disease that has killed countless oak trees throughout Texas and the rest of the United States. Once a tree shows symptoms of oak wilt, there is likely nothing we can do to save it. Our team is Oak Wilt Certified and can remove your infected oak trees and limit the spread to your other trees.